Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To exercise your statutory right of withdrawal, you may inspect and handle the product only as necessary to establish its nature, characteristics and functioning, as you would in a physical store. You may be responsible for any diminished value resulting from handling beyond what is necessary for this purpose. Where possible, please return the product with its original packaging and accessories.
You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at aionicike@icloud.com
Please contact us before sending any product back so that we can provide the correct return address and instructions. Where applicable, we will provide a return shipping label or arrange collection of the product.
You can always contact us for any return question at aionicike@icloud.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain products are excluded from the statutory right of withdrawal where permitted by applicable law. These include goods made to the customer’s specifications or clearly personalised, goods liable to deteriorate or expire rapidly, and sealed goods which are not suitable for return for health protection or hygiene reasons once they have been unsealed after delivery.
Beauty and personal care products are not automatically excluded from returns. Where a product is sealed for health or hygiene protection, it may only be excluded from the right of withdrawal once that seal has been opened after delivery.
Products that are defective, damaged, incomplete or incorrectly supplied are handled separately in accordance with applicable consumer protection and legal guarantee rights.
Please contact us at aionicike@icloud.com before returning any product. Do not send products to our registered office unless we specifically instruct you to do so. Once a return is approved, we will provide the appropriate return address, collection instructions and, where applicable, a return shipping label.
Large and bulky items
For furniture and other large or bulky products that cannot normally be returned by standard postal services, return arrangements may require collection by a carrier. Please contact us before initiating any return. We will provide the applicable return procedure and, where required, information regarding the direct return cost or collection arrangements. Do not arrange independent shipment of large or bulky products unless expressly instructed by us.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above,
To exercise your right of withdrawal, you may inspect and handle the product only as necessary to establish its nature, characteristics and functioning, as you would in a physical store. You may be responsible for any diminished value resulting from handling beyond what is necessary for this purpose. Where possible, please return the product with its original packaging and accessories.
You’ll also need the receipt or proof of purchase.
Refunds
Once we have been informed of your decision to exercise your statutory right of withdrawal, we will reimburse the payments due to you without undue delay and no later than 14 days from the date on which you notified us of your withdrawal.
For returned goods, we may withhold the reimbursement until the goods have been received back by the authorised return facility or until you provide evidence that the goods have been sent back, whichever occurs first.
Refunds will normally be made using the same payment method used for the original transaction, unless otherwise expressly agreed.
Where the statutory right of withdrawal applies, the refund includes the cost of the least expensive standard delivery method offered for the original order. Additional delivery charges resulting from a more expensive delivery method selected by the customer are not refundable.
Unless otherwise stated or required by law, the customer bears the direct cost of returning goods when exercising the right of withdrawal, provided that these costs were disclosed before purchase. For defective, damaged, incorrect or non-conforming products, applicable statutory consumer rights remain unaffected.